Terms & conditions

All orders placed are considered as confirmed orders; we reserve the right to cancel any order. We can't make any changes after the order has been processed or dispatched.

Vegas.pk aims to serve end consumers only; we reserve the right to cancel any bulk orders. Standard delivery charges and offers are designed for end consumers for orders up to 1 kg. Any order exceeding this standard weight will be charged as per actual courier charges.

As per our return or exchange policy, we accept returns or exchanges made within 7 days of receiving the order. You will have to send back the items in 100% original form at your own shipping cost; we will not compensate charges paid by you while shipping back to us.

In the case of any electronic item with a manufacturing issue, we will arrange a pickup from your address and forward the item to the respective company for inspection, provided the brand offers a warranty.

Please note that as per our policy, we do not offer compensation, return, or exchange on electronic items. However, we fully assist in claiming the warranty if applicable through the official brand.

In case you want to return or exchange something purchased from one of our physical outlets, you will have to contact the same branch. Vice versa, if you want to return, refund or exchange any order purchased online, none of the branches will be able to assist you.

We will require 10–15 business days to settle these claims. In case of swatched, broken or unsealed items, no returns or exchanges are possible.

Vegas.pk reserves the right to refuse any order due to a history of refusing cash on delivery orders in the past. In most cases, if someone has refused twice in the past, we will not send new orders.