Loading…
Find answers to the most common questions about shopping at Vegas.pk.
Vegas.pk is a family-owned business specializing in the import and retail of 100% original beauty products. Since 2017, we have built strong relationships with top international as well as local beauty and personal care brands, allowing us to offer authentic, high-quality products at the best prices.
We operate both online and through our retail stores across Islamabad and Rawalpindi—making us one of the only e-commerce beauty platforms in Pakistan with a physical retail presence in these cities. We work directly with brands as their official retail partners and also source through highly credible distributors, ensuring every product is genuine while offering the best prices in the market.
Yes, we only deal with 100% original and authentic beauty products and offer a money-back guarantee.
Most of the manufacturers have already mentioned us as their authentic retail partners on their websites and social media pages, so you can always verify this directly from their platforms.
For high-end brands, we source products from Sephora and other trusted international retailers—in such cases, customers can always ask for supporting documents if they have any doubt or hesitation.
In case of any defective or damaged product, we offer a return and refund policy to ensure maximum support and a smooth experience for our customers.
Browse and select your desired product, then click Add to Cart and proceed to checkout. Enter your shipping details and confirm your order—you will receive an order confirmation via email once your order is placed.
Alternatively, you can also visit our outlets to shop in-store.
Your order will typically be delivered within 2–4 business days. However, delivery times may vary during sales or public holidays.
Yes, you can return or exchange products within 15 days of purchase, provided they are unused and unopened. Returns must be sent back to us at your own shipping cost. Once we receive the product, refunds or exchanges will be processed within 7–10 days.
Please note that returns or exchanges will not be accepted for products that are opened, used or damaged.
If your order arrives damaged, broken, leaking, incorrect, or missing, you can request a return or exchange. Please contact us within 24 hours of delivery and share clear photos of the product, packaging, and invoice.
The item should be unused, sealed, and in its original packaging. Once verified, we will issue either a store voucher or a refund.
We charge a flat shipping rate of PKR 250 across Pakistan. Occasionally, we offer free shipping during sales or reduced delivery charges.
Our customer care team is happy to help.