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At Vegas.pk, we strive to provide you with the best shopping experience. Our return, refund and exchange policy is designed to be fair, transparent and hassle-free. Please read it carefully before placing your order.
Even though we take utmost care in securely packing your orders, some beauty products are delicate and may get damaged during transit. In such cases:
Report any damaged, broken, leaking, incorrect, or missing items within 3 hours of delivery. Claims submitted after this time may not be entertained.
A clear photo of the order invoice is mandatory. Depending on the issue, we may also request:
Once your claim is reviewed and verified within 48 hours, we will initiate compensation.
Compensation will be provided in the form of a store voucher equivalent to the value of the damaged, missing, or incorrect product. Voucher credit can be used to place a new order on our website.
Important: Items must be unused, sealed, and in original packaging. Claims may be rejected if products are opened, used, damaged, or tampered with.
If you wish to return a product due to a change of mind (wrong shade, type, or no longer required):
Lingerie items cannot be returned or exchanged.
There are no restocking charges for returned items.
If a paid product is found to be out of stock, a monetary refund will be processed.
Reverse pickup (if applicable) may take up to 10–15 working days, depending on courier schedules.
Complete resolution including pickup, quality check, and final decision may take up to 15 working days.